Support
How to get help, and what to include so the team can act on your first message.
Before you write
Find your request ID
Every action in the product returns a request ID, shown on confirmations and error screens. Quote it when you contact support — it lets the team trace the exact action without asking you to describe it again.
On an error screen
The request ID appears under the error message, in a selectable monospace field.
On a confirmation
Completed actions show a reference such as TRF-8842. Quote it as written.
Never share secrets
Support will never ask for your password, a one-time code, or a full card number.
Contact support
Include your request ID and the email address on your account.