Currency converter

A conversion begins with a quote produced by the platform. The quote states the rate applied, the fee, the exact amount leaving the source currency and the exact amount arriving in the target currency. It is valid for a short window shown on screen, and it can be used once.

If the window expires before you accept, the quote is void and you request a new one. This is deliberate: it prevents a rate you agreed to being silently replaced with a different one at the moment of execution.

The rate is derived from a reference market rate for the pair, plus a margin disclosed as part of the quote. Both the rate and the margin are applied by the platform; nothing about the price is calculated in your browser.

Rates shown outside a quote — for example on the home page ticker — are indicative. They show approximate market levels for information and are not an offer. Only a quote is an offer, and only for the window stated on it.

Every amount is expressed in whole minor units of its currency — pence, cents, kobo — and displayed with the currency code. This avoids the rounding errors that arise when money is handled as a decimal fraction.

The confirmation screen shows four figures: the amount leaving your source position, the fee, the rate, and the amount arriving in the target position. Those four figures reconcile exactly. If they do not appear to, quote the reference identifier to support and we will explain the record.

Conversion between two positions you hold is applied when you accept the quote. Where a conversion forms part of a payment to someone else, the converted amount is applied to the payment and the arrival estimate for the destination corridor applies from that point.

Where a payment that included a conversion fails and is returned, the returned amount is the amount that actually left, converted back at the rate applicable at the time of return. A return is not guaranteed to restore the original figure, because rates move; the record shows both legs.

Coverage is set corridor by corridor and depends on the licensed partner in each market. The currencies available to you are shown in the product, and the Coverage page describes the markets served.

Availability can change — a corridor can be suspended at short notice where a partner, a regulator or a sanctions regime requires it. Where that happens, existing quotes are voided and the product says the corridor is unavailable rather than failing silently.

Conversion limits follow your verification level and account type, and are applied per conversion, per day and per month. Where a limit blocks a conversion, the product names the limit that applied.

The conversion fee is shown on the quote. There is no separate charge applied afterwards, and no charge for requesting a quote you do not use.